Privacy.

1. About this notice

Improve Your Team (IYT, we, us, our) is committed to protecting the privacy of the people who interact with our website, our practice, and our advisory engagements. This notice explains what personal information we collect, why we collect it, how we use and store it, and the rights you have over it.

We aim to comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). Where this practice is not strictly required to comply (for example, by virtue of size or revenue thresholds), we voluntarily apply the APPs as a standard.

2. Who is the data controller

Improve Your Team is operated by Leila Margaret Ghosh, ABN 32 164 606 905, registered in Australia. The accountable contact for privacy matters is the founder, Leila Ghosh, reachable at hello@improveyour.team.

3. What personal information we collect

We collect personal information in three contexts.

3.1 When you visit this website

• Standard server logs (IP address, browser type, pages visited, referring URL, timestamps) for security and analytics purposes;
• Analytics and site-measurement data via Google Analytics 4 and Google Ads (aggregate site and campaign performance), and Microsoft Clarity — a tool that records how visitors move through the site (clicks, scrolling and pages viewed) so we can improve it. Clarity automatically hides (masks) the text you type, including anything entered into forms, so it does not capture your name, email or other details you enter;
• Cookies necessary for site function, analytics, and marketing — we honour the choices you make in any cookie banner shown.

3.2 When you request a Discovery Call or Lunch & Learn

The booking form on the Book a Discovery Call page asks for:

• Your name and work email;
• Your role and organisation;
• Your organisation's size and sector;
• Your current EAP provider (optional);
• Your preferred time of day for a call;
• A free-text response on what prompted you to look.

This information is used to assess fit, schedule the call, and prepare for it. Form submissions are stored in our customer relationship management system (currently Pipedrive) and used to send the calendar booking link, the Pathway one-pager, and follow-up correspondence directly relating to your enquiry.

3.3 When you engage us as a client

During an active advisory engagement, we may receive — and create — additional information. This can include observations from workshops and Discovery sessions, anonymised reflections used for diagnostic mapping, contact details for staff who are part of the engagement, and material shared by you to inform the work. All client-engagement information is governed by the engagement letter signed at the start of the work, and treated with professional confidence consistent with senior advisory practice.

4. How we use your information

We use personal information only for the purposes for which it was collected, or for purposes you would reasonably expect — including:

• Responding to enquiries and scheduling Discovery Calls;
• Delivering the advisory engagement you have engaged us for;
• Sending you our newsletter, if you have opted in (you can unsubscribe in every email);
• Improving the performance of this website and our practice;
• Meeting our legal, regulatory, and professional-conduct obligations.

We do not sell, rent, or trade personal information. We do not share contact information with third parties for marketing purposes. We do not use client engagement material to train any third-party AI system.

5. Who we share information with

We share personal information only with service providers who help us run the practice — and only to the extent strictly necessary. Current providers include:

• Pipedrive — customer relationship management;
• Calendly (or equivalent) — calendar booking;
• Google Workspace — email and document storage;
• Dropbox — file storage and collaboration;
• Mailchimp (or equivalent) — newsletter delivery;
• Google Analytics 4 and similar — aggregate analytics;
• Microsoft Clarity — website session analytics and heatmaps (records masked on-site activity; provided by Microsoft, based in the US);
• Google Ads — advertising and conversion measurement;
• Our accountant and legal advisers, where strictly necessary.

Some of these providers are based outside Australia. Where personal information is transferred offshore, we take reasonable steps to ensure the recipient handles the information in accordance with the Australian Privacy Principles.

6. How we store and protect your information

We store personal information in cloud-based services protected by access controls, encryption in transit, and password discipline appropriate to the sensitivity of the data. Access to client information is limited to the minimum people needed to deliver the engagement. We do not retain information longer than is necessary for the purposes for which it was collected, or longer than required by law.

7. Your rights

Under the Australian Privacy Principles you have the right to:

• Ask us what personal information we hold about you;
• Ask us to correct it if it is inaccurate;
• Withdraw consent for marketing communications at any time;
• Make a complaint about how we have handled your personal information.

To make any of these requests, email hello@improveyour.team. We aim to respond to all privacy requests within ten business days.

8. Complaints

If you are not satisfied with how we have handled your personal information, you can make a complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Changes to this notice

We may update this notice from time to time as our practice and obligations change. The version number and last-updated date at the top of this page will be revised accordingly. Material changes will be flagged on this page for at least thirty days.

10. Contact

For any privacy-related question, email hello@improveyour.team with "Privacy" in the subject line. Postal address: [placeholder — practice address].