Insights
Practical guidance on psychosocial hazards, WHS duty, and managing people risk — for mid-to-large Australian organisations.
Showing 14 articles
You bought the EAP. So why aren't your people using it?
Low EAP utilisation is not an awareness problem you can fix with more posters. Average uptake in Australia sits around 5.18% (Sonder, 2025) because the…
The site review that couldn’t find a safety failure — and the warning signs nobody acted on
A mature physical-safety system is built to find a broken control — a missing barrier, a failed lockout, a skipped permit. It is not built to find a…
The week-two conversation that prevents the week-twenty claim
Almost every serious psychological claim has a paper trail of observable precursors — withdrawal, fatigue, error rates, uncharacteristic hostility —…
When “that’s dementia” becomes the supervision response — and what it’s costing your facility
When a worker reports being assaulted by a resident and the in-charge answers "that's dementia", the response has done something measurable: it has…
Your lawyer just told you “training isn’t enough”. Here’s what they mean.
As of 1 December 2025, Victoria's new psychological health regulations completed a national framework that treats psychosocial hazards as a legal-risk…
When 87% of your ED nurses have been assaulted by a patient — and your wellbeing program still hasn’t changed
87% of nurses surveyed report experiencing patient-related violence (College of Emergency Nursing Australasia, cited Edith Cowan University, 2024) — and…
$1.75 billion in five years: what the NSW Auditor-General told the police force about its own wellbeing program
The NSW Auditor-General found that psychological injury claims made up 74% of NSW Police workers compensation costs over five years to June 2024 — roughly…
Why your most experienced supervisor is the most likely to quit next quarter
Your most experienced supervisor sits in the highest-burnout layer of your organisation — immediate managers report burnout at 54%, the highest of any…
From $146,000 to $288,000 in five years — the workers’ comp line your CFO can’t ignore
The average psychological injury claim in NSW has nearly doubled in five years — from $146,000 in 2019-20 to $288,542 in 2024-25 (Insurance Council of…
The Black Dog finding the aged care sector hasn’t acted on
The Black Dog Institute found 56% of residential aged care workers report elevated burnout, 35% anxiety symptoms and 24% probable depression (npj Mental…
Counselling after the incident, no prevention before it: the gap the NSW Audit Office named
The NSW Auditor-General looked at one of the country's most-resourced wellbeing programs and found it does the wrong thing well: it provides counselling…
The 15-person rule: why a champion network catches what a 500-person worksite can’t
A program that "covers the whole headcount" on paper still misses the people most at risk, because the leading indicators of harm live at crew level — and…