This site is built to be usable by everyone.

1. Our commitment

We are committed to making this website accessible to people with disabilities, including people who use assistive technology, people with low vision, people who navigate by keyboard, and people with cognitive or learning differences. Accessibility is not a checklist for us — it is part of what makes this practice professionally credible.

2. The standard we work to

This site aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA — the standard most often referenced by Australian government, healthcare, and large-organisation procurement. Where it is reasonable to go further, we go further.

3. What we have done

To make this site accessible, we have:

• Used semantic HTML throughout, so screen readers can announce structure correctly;
• Maintained colour contrast ratios above WCAG AA thresholds for body text and interactive elements;
• Provided meaningful alt text and ARIA labels on all decorative and informational graphics, including the Gap and Pathway diagrams;
• Made the site fully keyboard-navigable, with visible focus indicators on every interactive element;
• Used responsive layouts that work from phones up to large desktop screens, including at high zoom levels;
• Avoided motion-triggered or auto-playing content;
• Used clear, plain-English language and short sentences wherever the content allows;
• Provided a logical heading hierarchy on every page;
• Made forms accessible, with proper labels, error handling, and field associations.

4. Known limitations

We know the following are not yet ideal, and we are working on them:

• Photography (when added). The current build uses placeholder slots; the photography commission will include a brief that requires meaningful alt text for every image at the point of publication.
• Embedded video and podcast content (joining in Release 2). All embedded media will include captions and full transcripts when published. We do not yet have these in place because the content is not yet on the site.
• Downloadable PDFs. Where we publish gated downloadable resources (the Pathway one-pager, the Gap brief, etc.), we are working to ensure each is tagged for screen-reader compatibility. PDFs published before the standard is met will carry a note to that effect.
• Third-party widgets. The Discovery Call booking will be integrated via Calendly in production; we will only deploy widgets that meet WCAG 2.2 AA. If a widget falls short, we will provide an accessible alternative path (a phone or email channel that achieves the same outcome).

5. Browser and assistive technology compatibility

This site is tested on the most recent two major versions of Chrome, Safari, Firefox, and Edge, on both desktop and mobile, and tested with screen readers including VoiceOver (macOS, iOS), NVDA (Windows), and TalkBack (Android). Older browsers will still display the site, though some visual features may be reduced.

6. If something doesn't work

If you encounter an accessibility barrier on this site, we want to hear about it. Please email hello@improveyour.team with "Accessibility" in the subject line, and tell us:

• Which page you were on (URL);
• What you were trying to do;
• What didn't work;
• What browser or assistive technology you were using, if you know.

We aim to respond within five business days. If the issue is straightforward to fix, we will fix it. If it is not, we will tell you what we are doing about it and provide an alternative way to access the information or service you needed.

7. Alternative access

If you would prefer to interact with us by phone or email rather than through this website, you are welcome to. Email hello@improveyour.team and we will respond within two business days. Discovery Calls and Lunch & Learn requests can be initiated entirely by email.

8. Ongoing review

This statement is reviewed at least annually, and whenever a substantial change is made to the site. The version number and last-updated date at the top of this page will be revised accordingly.